Sit Back and Relax. We will manage!

Basic Management Coverage

All the servers come with Basic-Managed Support. With our Basic-Managed support, you can report server issues related to hardware, operating system, or basic configuration to our administrators. We can assist* you with following issues for a Basic-Managed server :

  • Load issues or sluggishness
  • Basic website related issues (Internal Server Errors, 404s, etc)
  • Network related problems
  • Failure of server to restart
  • Hardware failure
  • Troubleshooting pre existing configurations

Let us know if you are looking for any further clarification by contacting us through email(, ticket or livechat.

*There is no SLA for Basic Management. We cannot provide any assurance that the issues (internal issues in a server) will be fixed. Our techs will try utmost to fix the issues in time.

Full Management Coverage

Please read about what we do and do not support and/or manage:

Support Availability
Dedicated techs will be responding to support e-mails/tickets 24 hours per day, 7 day days a week, 365 days a year. To submit or review your support tickets please visit our support portal, please use your billing email address and password to login.

Support coverage
Veeble provides managed support for all system aspects listed below:
   •    Physical hardware management, monitoring and replacement;
   •    Network availability;
   •    Free installation of the cPanel control panel is done during VPS provisioning;
   •    Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
   •    Free initial security hardening;
   •    Free initial accounts migration from remote system with the same control panel;
   •    Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components
   •    Best-effort support for 3rd party applications*.

cPanel/WHM - Control panel support explained

   •    Initial installation
   •    Initial service optimization
   •    Version upgrade/downgrade (note: EDGE build is not supported)
   •    Repair
   •    Licensing
   •    Troubleshooting of automated update and/or backup creation tasks
   •    Mail services
   •    Upgrade/reinstall exim MTA
   •    Upgrade/reinstall courier-imap POP3 and IMAP service
   •    Install/upgrade/reinstall/uninstall SpamAssassin
   •    Install/upgrade/reinstall/uninstall ClamAV antivirus
   •    Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
   •    Troubleshoot standard Horde/IMP and Squirrelmail webmail clients

Web service
   •    Apache web server recompilation
   •    PHP upgrade or recompilation with additional options/modules directly supported by cPanel's easyapache script
   •    PHP configuration modification
   •    ionCube installation/removal/upgrade
   •    Zend Optimizer installation/removal/upgrade
   •    eAccelerator installation/removal/upgrade
   •    Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)

   •    Upgrade MySQL version
   •    Repair MySQL installation
   •    Repair/optimize MySQL databases
   •    Troubleshoot MySQL startup or connectivity issues

   •    Repair/reinstall named

   •    Named configuration troubleshooting

FTP service
   •    Upgrade/reinstall proftpd or pure-ftpd FTP server
   •    Switch between pure-ftpd and proftpd
   •    FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

If you have any questions about our support coverage, just send an email to

*There will be no management for Custom Configurations like nginx or any other third party software that doesn't come along with cPanel.